OBOT Service Recipient Rights, Confidentiality,
Responsibilities and Grievance Procedures
Rights and Confidentiality
To be fully informed/presented before the initiation of services about your rights and responsibilities in a manner/format that promotes understanding – including any limitation imposed by the rules of the licensee To be treated with consideration, respect and full recognition of their dignity and individuality, and have courteous, compassionate care To be protected by the licensee from neglect, physical, verbal and emotional abuse (including corporal punishment), and from all forms of misappropriation and/or exploitation To have reasonable personal privacy when you receive care To receive a list of available advocacy services upon admission To have your records kept confidential and private to ask the facility to correct information in the records To be informed about your care and involved in your care planning in a language of your understanding To submit complaints without fear of retaliation and have them addressed timely To refuse services and be informed of the impact toward your care To be informed of any changes in your care, including the type, amount, and frequency To participate fully, or to refuse to participate, in community activities Not to be required to make public statements which acknowledge gratitude to the agency Not required to perform in public gatherings Identifiable photographs will not be used without written and signed consent by the patient or guardian To voice grievances to the licensee and to outside representatives of their choice with freedom from restraint, interference, coercion, discrimination or reprisal To be assisted in the exercise of their civil rights To have all applications, certificates, records, reports, and all legal documents, petitions, and records made or information received pursuant to treatment in a Facility directly or indirectly identifying a patient to be kept confidential in accordance with T.C.A. 33-3-103; Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulations at 45 Code of Regulations (CFR) Parts 160 and 164, Subparts A and E; and Confidentiality of Alcohol and Drug Abuse Patient Records regulations at 42 CFR Part 2.
Responsibilities – The Patient Agrees…
To keep and be on time for scheduled appts. or make reasonable notifications; not arrive intoxicated That the medication is my responsibility and to keep it in a safe place; not to sell or share my medication; and to take my medication as instructed To notify staff of any additions/changes in meds from other providers or any conditions which affect my care That medication alone is not sufficient treatment; the patient agrees to participate in Relapse Prevention, Group and Individual Counseling Sessions.
What about client Rights and Grievances? National Addiction Specialists (NAS) is committed to providing quality patient care and promoting patient/family satisfaction. All clients will be treated fairly with full recognition of their individuality. NAS will keep a list of available advocacy services and provide to patients as needed based on individual patient circumstances. NAS faculty and staff shall handle all patient/family complaints and grievances consistently and in a timely manner. NAS shall track and trend complaints and grievances and implement necessary changes and process improvements under the compliance program. All patients have the right to participate in the treatment plan and to hear alternative plans as well as the program’s goals.
Complaints
• Any employee who receives a complaint from a patient/family member shall immediately attempt to resolve the complaint within that employee’s role and authority.
• If the complaint cannot be immediately resolved, the employee shall escalate the complaint through the appropriate chain of command.
• The supervisor or manager shall resolve the complaint or take steps to continue the resolution process with the knowledge and agreement of the patient/family making the complaint.
• At any time during the complaint resolution process, the department of Health and Human Services may be contacted
• At any time during the complaint process, the patient’s physician should be notified if appropriate under the circumstances and should be given the opportunity to assist in resolving any complaints related to clinical care
Grievances
• Written grievances that cannot be resolved by NAS can be submitted to Health and Human Services to be evaluated.
• Patients shall have a right to present complaints, either orally or in writing, and to have their complaints addressed and resolved as appropriate in a timely manner.
• All applications, certificates, records, reports, and all legal documents, petitions and records made or information received pursuant to treatment in a Facility directly or indirectly identifying a patient shall be kept confidential in accordance with T.C.A. § 33-3-103; Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulations at 45 Code of Regulations (CFR) Parts 160 and 164, Subparts A and E; and Confidentiality of Alcohol and Drug Abuse Patient Records regulations at 42 CFR Part 2.
• Patients have the right to a humane treatment environment that affords reasonable protection from harm, exploitation, and coercion What about Church
Grievance Procedures
You have the right to voice grievances to the staff of the agency, to the owner of the agency, and to outside representatives of your choice with freedom from restraint, interference, coercion, discrimination or reprisal. Any question or specific concerns regarding patient’s rights or to report a complaint may be directed to any of the following:
Facility’s Contact Person: Caroline Kazmierowicz
Phone # 615-994-1000TN Dept. of Mental Health & Substance Abuse Services
Phone # 866-777-1250Disability Law and Advocacy Center of TN
Phone # 800-342-1660TN Department of Human Services Adult Protection Services
Phone # 888-277-8366
